Position: IT Service Desk Analyst (Processes)
Job Number: 393
Salary: £18,000 – £24,000 pa + Shift Allowance
This role focuses on the combination of the day to day investigation and resolution of both local and international support requests and the monitoring of Late evening/Morning Batch Processes.
Duties will include;
Run and monitor Batch Processes for our key line of business systems,
Provide first line Service-desk Support addressing and resolving incidents and problems reported by the user base
Escalate as appropriate to ensure a prompt restoration of service,
Arranging for the relevant 2nd and 3rd line specialists to address and resolve incidents.
This role consists of rota-based shifts of 8am to 4pm, 10am to 6pm, and 5:30pm to 1:30am. An additional shift allowance will be paid in recognition of the unsociable hours.
You can apply using our form below, email us on email@example.com or call Jonathan on 01624 629 676 and quote job number 393.