IT Service Desk Analyst (Processes)

Douglas

Jobs Informational Technology

IT Service Desk Analyst (Processes)

None

Position: IT Service Desk Analyst (Processes)
Job Number: 393
Salary: £18,000 – £24,000 pa + Shift Allowance

This role focuses on the combination of the day to day investigation and resolution of both local and international support requests and the monitoring of Late evening/Morning Batch Processes.

Duties will include;
Run and monitor Batch Processes for our key line of business systems,
Provide first line Service-desk Support addressing and resolving incidents and problems reported by the user base
Escalate as appropriate to ensure a prompt restoration of service,
Arranging for the relevant 2nd and 3rd line specialists to address and resolve incidents.

This role consists of rota-based shifts of 8am to 4pm, 10am to 6pm, and 5:30pm to 1:30am. An additional shift allowance will be paid in recognition of the unsociable hours.

You can apply using our form below, email us on vacancies@recruitmentworks.im or call Jonathan on 01624 629 676 and quote job number 393.

ID #3949 Location Douglas Job Sectors Informational Technology Type Permanent Role IT Service Desk Analyst (Processes) Career Level Senior Salary £18,000 - £24,000

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Contact Details

2nd Floor, 12-14 Ridgeway Street, Douglas, IM1 1EN +44 (0)1624 629676 Facebook LinkedIn Twitter Instagram
Company Number:Registered in the IOM 128875c. Vat Number:GB004343327 Registered Address: 2nd Floor, 12-14 Ridgeway Street, Douglas, IM1 1EN
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