IT Service Desk Analyst (Processes)


Jobs Informational Technology

IT Service Desk Analyst (Processes)


Position: IT Service Desk Analyst (Processes)
Job Number: 393
Salary: £18,000 – £24,000 pa + Shift Allowance

This role focuses on the combination of the day to day investigation and resolution of both local and international support requests and the monitoring of Late evening/Morning Batch Processes.

Duties will include;
Run and monitor Batch Processes for our key line of business systems,
Provide first line Service-desk Support addressing and resolving incidents and problems reported by the user base
Escalate as appropriate to ensure a prompt restoration of service,
Arranging for the relevant 2nd and 3rd line specialists to address and resolve incidents.

This role consists of rota-based shifts of 8am to 4pm, 10am to 6pm, and 5:30pm to 1:30am. An additional shift allowance will be paid in recognition of the unsociable hours.

You can apply using our form below, email us on or call Jonathan on 01624 629 676 and quote job number 393.

ID #3949 Location Douglas Job Sectors Informational Technology Type Permanent Role IT Service Desk Analyst (Processes) Career Level Senior Salary £18,000 - £24,000

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Contact Details

2nd Floor, 12-14 Ridgeway Street, Douglas, IM1 1EN +44 (0)1624 629676 Facebook LinkedIn Twitter Instagram
Company Number:Registered in the IOM 128875c. Vat Number:GB004343327 Registered Address: 2nd Floor, 12-14 Ridgeway Street, Douglas, IM1 1EN
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