I'm 1st Line Support


Resumes Informational Technology

1st Line Support

Candidate 2537 – 1st Line Support – c. £20,000 pa • Three years experience of being the first point of contact for a telecoms company. • Duties included; Answering inbound phone calls and emails, Logging faults with engineers, configuring routers, clearing call backs when required, ensuring SLA’s are met, email and call quality checking, training of new starters, weekly 1 to 1 meetings with call agents • Computer Software; AS400, Internet Explorer, MS Access, MS Excel, MS Outlook, MS PowerPoint, MS Word for Windows, MS Windows, MS Windows XP, Hub, Advisor Office, HFE, GWIS, ARC
ID #3781 Location Industry Informational Technology Type Permanent Role Career Level Middle Salary Year

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Contact Details

2nd Floor, 12-14 Ridgeway Street, Douglas, IM1 1EN +44 (0)1624 629676 Facebook LinkedIn Twitter Instagram
Company Number:Registered in the IOM 128875c. Vat Number:GB004343327 Registered Address: 2nd Floor, 12-14 Ridgeway Street, Douglas, IM1 1EN
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