Our client is seeking a System Support Analyst to play a key role in the provision of Application Support for internal & external customers of the company. Working as part of a small team, the System Support Analyst will primarily be focused on delivering an exceptional standard of support and problem resolution services to our customers.
The successful candidate will be required to provide 1st line support on all tickets raised through the Customer Service Desk, ensuring, tickets are responded to in a timely manner. The information recorded within the ticket is of good quality, where this is not the case, the System Support Analyst will liaise with the relevant customer to improve, and tickets are allocated/escalated to the correct IS team where necessary.
For more information or to apply for this role call us on 01624629676 or email email@example.com