Junior System Support Analyst– 1483

Isle of Man

Jobs Informational Technology

Junior System Support Analyst– 1483

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We are The Junior System Support Analyst plays a key role in the provision of Application Support for internal & external customers of the Companies. Working as part of a small team, the Junior System Support Analyst will primarily be focused on delivering an exceptional standard of support and problem resolution services to customers.
It is also the responsibility of this role to perform batch operations on our core applications.

Duties:
• Provide 1st line support on all tickets raised through the Customer Service Desk, ensuring:
• Tickets are responded to in a timely manner.
• The information recorded within the ticket is of good quality, where this is not the case, the Junior System Support Analyst will liaise with the relevant customer to improve.
• Tickets are allocated/escalated to the correct IS team where necessary.
• A complete history is maintained within the ticket.
• Create, own and maintain documented procedures to aid System Support Team functions/responsibilities.
• Create, own and maintain knowledge base / ‘how-to’ articles for the Customer knowledge base repository.
• Meet agreed service levels.

For more information or to apply call us on 01624629676 or email vacancies@recruitmentworks.im

ID #5363 Location Isle of Man Job Sectors Informational Technology Type Permanent Role Junior System Support Analyst– 1483 Career Level Junior Salary £30,000

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Contact Details

2nd Floor, 12-14 Ridgeway Street, Douglas, IM1 1EN +44 (0)1624 629676 Facebook LinkedIn Twitter Instagram
Company Number:Registered in the IOM 128875c. Vat Number:GB004343327 Registered Address: 2nd Floor, 12-14 Ridgeway Street, Douglas, IM1 1EN
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