Client Services Team Leader

Are you seeking an exciting role as a Client Services Team Leader? Our client has an exciting opportunity for you to join their team!

Key responsibilities:

Lead, mentor and manage a team of client service professionals to ensure high-quality service delivery
Oversee day-to-day client administration, ensuring accuracy and efficiency
Maintain and develop strong client relationships, identifying opportunities to enhance client satisfaction
Act as the primary point of escalation for complex client issues
Identify training needs within the team and develop training programs
Ensure compliance with AML regulations, conduct risk assessments and oversee KYC and due diligence processes
Track team performance, address feedback, manage conflicts and uphold high customer service standards

What we are looking for:

Proven experience in leading a client services or customer service team within a financial institution or regulated industry
Strong knowledge of AML regulations and prior experience in AML compliance
Exceptional leadership and team management skills
Excellent communication and interpersonal skills, with the ability to build strong client relationships.
Ability to work effectively in a fast-paced environment, managing multiple priorities.
Attention to detail and a commitment to maintaining high standards of service.

This role offers an excellent benefits package including; private health care, pension scheme, death in service, bonus scheme and income protection.

If you have experience in AML compliance and a passion for client service excellence, we would like to hear from you!

For more information please send your CV to vacancies@recruitmentworks.im or apply below!