An exciting opportunity has arisen for a Senior Customer Services Manager to lead customer service operations across the Channel Islands and Isle of Man.
You will oversee customer service performance through a team of Customer Service Team Leaders, taking responsibility for service levels, workforce planning, productivity, quality and complaint management. A key part of the role will be developing and empowering your leadership team, building a resilient and adaptable workforce, and ensuring consistent service delivery across all locations.
The ideal candidate will have significant leadership experience within a customer service, contact-centre or customer operations environment, with a proven ability to improve performance and deliver excellent customer experiences. You will be confident using operational insights to identify improvements, streamline processes and introduce more efficient ways of working. Experience developing cross-trained teams, strengthening succession planning and reducing operational dependency on individual employees will also be highly beneficial.
This is an excellent opportunity for an experienced customer operations leader to drive continuous improvement, develop high-performing teams and help shape the future of customer service across a multi-island business.
Please apply below or email vacancies@recruitmentworks.im